701 Saint Nicholas Avenue, New York, NY 10031

We’re open Monday – Friday, 10 a.m. – 8 p.m. EST
Saturday 10 a.m – 7 p.m
Sunday 12 a.m – 5 p.m 

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We have a shipping charge $4.99 flat and we offer free shipping for any order over $100. 

Which payment methods are accepted in the Online Shop?

We accept all major credit cards. You can also pay cash if you’re stopping by our store.

How long will delivery take?

We ship from NYC via ground USPS or UPS, usually takes 2-4 business days but can be faster if you’re in the tri-state area.

How secure is shopping in the Online Shop? Is my data protected?

We use encrypted payment systems that do not store your payment information unless you chose to. 

What exactly happens after ordering?

Once you place an order, our customer service will confirm that are processing it. Once processed, we’ll confirm that it is shipped and we will forward you tracking number.

Do I receive an invoice for my order?

You will receive an invoice and can download it if you have created a profile

How long have you been in business?

We have been in business for over 5 years and counting!

What is your return policy?

You can return any items within 14 days of purchase. Item must be sealed and in new condition. Email us to get an authorization form and get a shipping label. (Return label will deducted from your refund).

Can i pick up my order?

Absolutely. we are located in Upper Manhattan, New York City. You can pick up your order once it is ready at 701 Saint Nicholas Avenue, New York, NY 10031

Send us an email